At chocolate bar hair co we take pride in the quality of our hair.so there. No refunds. Or. Returns how ever Due to the nature of our products and federal health regulations, we maintain a strict policy regarding returns and refunds.
1. Refund Eligibility
We offer refunds only under the following conditions:
* The item must be in its original, brand-new condition.
* The hair must not have been installed, cut, colored, brushed, or chemically treated.
* All original packaging, tags, and ties must be intact and attached.
* The return request must be initiated within 3 days of delivery.
2. No Exchanges
To ensure the fastest service and maintain hygiene standards, we do not offer exchanges. > Note: If you would like a different texture, length, or style, please follow the return process for a refund and place a new order for the desired item.
3. Non-Returnable Items
For safety and sanitary reasons, we cannot accept returns on:
* Items where the security seal or bundle ties have been broken.
* Customized units or "Final Sale" items.
* Hair that shows any signs of wear or manipulation.
4. How to Start a Return
1. Email Us: Contact our support team at shopchocolatebarhairco@gmail.com with your order number and photos of the product.
2. Review: Once your request is reviewed, we will provide you with the return shipping instructions.
3. Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Processing Your Refund
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-7 business days.